Shipping Policy

Standard Shipping

• Old Az Company ships within the United States by USPS Ground Advantage (typically 2–5 business days once your order ships). Shipping is based on the total weight of your order and where it ships. Orders to nearby states (Arizona, California, Nevada, New Mexico and Utah) pay a lower rate; choose your state in the cart to see your price before checkout. Pre-approved local customers in the Gilbert, AZ 85295 area may instead choose free local meetup pickup at checkout.
• Shipping rates for orders that do not qualify for the standard rate, expedited shipping, oversized orders, or other available shipping methods will be displayed at checkout.
• Our shipping charges are set to cover what the carrier charges us to send your order. Old Az Company does not set carrier rates. They are set by the carriers and change during the year with fuel costs, transportation and seasonal (holiday) surcharges, and other conditions that affect the cost of moving goods. When carrier rates change, our shipping rates may change too. We keep shipping as close to our actual cost as we can.
• Shipping rates and promotions are subject to change. The shipping charge displayed and accepted at checkout will apply to your order.

Order Processing

• Many Old Az Company products are printed or prepared after an order is received.
• Processing days: Orders are prepared and shipped Monday through Friday, excluding U.S. federal holidays and Good Friday. Orders placed on a weekend or holiday begin processing the next business day. Most orders ship within 3 business days.
• Our holiday calendar: We are closed on Saturdays and on Sundays, a day of rest and worship, and on these days:
  • Good Friday: remembering the sacrifice of our Lord Jesus Christ on the cross.
  • Easter Sunday: the most important day of the year. Christ is risen, and through Him we have the gift of eternal life.
  • Christmas Day: celebrating the birth of our Savior, Jesus Christ.
  • U.S. federal holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, and Thanksgiving.
• We're a small, family-run company. A few times a year we take time off to rest and be with family. When we do, we'll post a notice on the site before you order, with any expected shipping delays.
• Please allow time for your order to be processed, printed, prepared, and packaged before shipment. Processing time is separate from the carrier's estimated shipping time.
• Most items ship within approximately 1 week of receipt of order (ARO). Larger sizes (XL and up) may take approximately 1-2 weeks due to additional production time.
• If an item becomes unavailable after your order is placed -- for example, if we run low on a blank or printing material -- we will contact you about a substitution, backorder, or refund rather than cancel your order without notice.
• During holidays, promotions, product launches, or periods of unusually high order volume, processing may take longer. If we are experiencing a temporary lead-time impact, a notice will be shown on the Shop and product pages.

Delivery Times

• Delivery dates provided during checkout or by the shipping carrier are estimates and are not guaranteed.
• Once your package has been accepted by the shipping carrier, delivery times may be affected by circumstances outside Old Az Company's reasonable control, including weather, carrier delays, holidays, transportation interruptions, and other unforeseen events.

Shipping Address

• Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping address carefully before completing your purchase.
• If you discover an address error after placing an order, contact Old Az Company as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.
• Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Tracking

• When tracking information is available, it will be provided after your order has shipped.
• Please allow time for the shipping carrier's tracking system to update after a shipping label has been created or the package has been accepted by the carrier.

Delayed Packages

• If your package is delayed in transit, please review the carrier's tracking information for the latest available status.
• Carrier delays do not automatically qualify an order for a refund. If a package appears to be significantly delayed or lost, please contact Old Az Company so we can assist with determining the appropriate next steps.

Lost Packages

If tracking indicates that a package has been lost in transit, please contact Old Az Company. We will work with the shipping carrier as appropriate to investigate the shipment and determine the appropriate resolution.

Packages Marked Delivered

• If tracking shows that your package was delivered but you cannot locate it, please check the delivery location, mailbox, parcel locker, household members, neighbors, or other locations where the carrier may have left the package.
• You should also allow a reasonable period of time for carrier tracking and actual delivery to synchronize. If the package still cannot be located, please contact the shipping carrier and Old Az Company so the situation can be reviewed.

Returned or Undeliverable Packages

• Packages may be returned to Old Az Company because of an incorrect or incomplete address, refused delivery, unsuccessful delivery attempts, or other circumstances outside our control.
• If a package is returned because of shipping information provided by the customer, the customer may be responsible for the cost of reshipping the order. If the return resulted from an error by Old Az Company, we will correct the issue at no additional cost to the customer.

Damaged Shipments

• If your merchandise arrives damaged, defective, or incorrect, please contact Old Az Company as soon as possible. We may request photographs of the merchandise and/or packaging to help document the issue.
• If Old Az Company made an error or the merchandise was defective or damaged, Old Az Company will cover the associated shipping costs and no restocking fee will apply, consistent with our Returns & Exchanges Policy.

Returns & Exchanges

• Shipping costs associated with returns and exchanges are governed by our Returns & Exchanges Policy.
• For customer-preference returns or exchanges, including incorrect size selection, fit preference, or change of mind, the customer is responsible for applicable shipping costs and the 15% restocking fee. Original shipping charges are non-refundable.
• If Old Az Company made an error or the merchandise is defective or damaged, Old Az Company will cover the associated shipping costs and no restocking fee will apply.

Discount Codes & Combo Deals

Discount codes (for example, 10% off) apply to full-price items only. Combo deal prices are already discounted, so a discount code is not applied to combo-priced items. Only one discount applies to each item. Discount codes do not apply to shipping or taxes.

Shipping Area

Old Az Company currently ships to eligible addresses within the United States. Any expansion to international shipping or additional destinations will be reflected through the shipping options available at checkout.

Contact Us

If you have questions about the shipment of your order, please contact Old Az Company.

Email: oldazcompany@yahoo.com
Instagram: @oldazcompany